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Microsoft Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Course Length: 2 days
Number of Exams: 1

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This course provides content on troubleshooting and escalating or repairing problems with Windows desktop operating systems by reacting to incident requests from end users.

Exam 70-272

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Configuring and Troubleshooting Applications
  • Configure and troubleshoot Office applications.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot Outlook Express.
  • Configure the operating system to support applications.
Resolving Issues Related to Usability
  • Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.
  • Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.
  • Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.
  • Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.
Resolving Issues Related to Application Customization
  • Resolve issues related to customizing an Office application.
  • Resolve issues related to customizing Internet Explorer.
  • Resolve issues related to customizing Outlook Express.
  • Resolve issues related to customizing the operating system to support applications.
Configuring and Troubleshooting Connectivity for Applications
  • Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
  • Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
  • Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
Configuring Application Security
  • Identify and troubleshoot problems related to security permissions.
  • Identify and respond to security incidents.
  • Manage application security settings.

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